Privacy Policy
1.0 Purpose
Millville Pty Ltd ACN: 625 316 172 and its related entities (trading as “Grazeland Melbourne”, or collectively referred to as “we”, “us”, “our”) are committed to good privacy practice. This policy provides an explanation of how we handle your personal information. In certain circumstances, other policies may apply instead of, or in addition to, this privacy policy. By using our websites and/or providing your personal information to us by any other means, you consent to us handling your personal information in accordance with this policy.
2.0 Collection of Personal Information
We may collect personal information about you in the course of your dealings with us (e.g., if you book space hire or become a member). We only collect personal information that is necessary for our business functions, which may include:
> answering your queries;
> arranging and paying for space hire, gift vouchers or membership on your behalf;
> providing, administering, improving and personalising our products and services;
> product reviews, data analysis, business consulting, auditing, archiving, printing, delivery and mailing services;
> fraud prevention
We may also collect other personal and sensitive information from you (e.g. if you apply for employment with Grazeland Melbourne, then we may collect information including but not limited to; your resume; skills and qualifications; education provider history; work history and/or residency status.)
We collect most personal information directly from you, by way of written forms, our websites, by telephone, in person, by our representatives, and other correspondence (such as letters and emails).
If you provide us with personal information about a third party you represent, we collect it on the basis that you have that person’s consent for us to collect and handle their personal information in accordance with this privacy policy.
If we are unable to collect the personal information we require, or the information provided is incorrect or incomplete, this may affect our ability to provide products or services to you.
4.0 Use and disclosure of Personal Information
We will use and disclose your personal information for the purposes for which we collected it, and/or for other related purposes that you would reasonably expect. Generally, these purposes include, but are not limited to:
> providing you with marketing information about the goods and services offered by Grazeland Melbourne and third parties;
> maintaining a relationship with you as a member of our individual companies’ email data bases or other marketing databases or member programs;
> surveys and other market research to assist us in assessing and improving our services; and
> where required for administrative purposes and all other purposes reasonably associated with our business.
By providing us with your personal information, you consent to us using your personal information for the above purposes. You agree that we may send you such information by post or by electronic means (including email and SMS). You can opt-out of marketing and promotional communications at any time using an opt-out mechanism in one of our communications, or by contacting us using the details shown at the bottom of the page.
From time to time, Grazeland Melbourne may partner with other businesses to jointly offer products or services. If you purchase or express interest in a jointly-offered product or service from Grazeland Melbourne, we may share your personal information collected in connection with your purchase or expression of interest with our joint promotion partner(s). We do not control our business partners’ use of your personal information. Their use of the information will be in accordance with their own privacy policies.
Apart from the above instances, we may also use and disclose your personal information with your consent and as otherwise required by law.
5.0 Sensitive Information
We will only collect sensitive information with your consent. We will assume that you have consented to us collecting any information that you provide to us for use in accordance with this policy, unless you tell us otherwise at the time you provide it to us. ‘Sensitive information’ is information about a person’s racial or ethnic origin, membership to a political association, religious beliefs or affiliations, membership to a professional or trade association or trade union, sexual preferences or practices, criminal record, health information, genetic information or biometric information.
6.0 Cookies
Our website uses cookies to make your use of the website easy and meaningful. Cookies do not personally identify you; they merely recognise your web browser. Unless you choose to identify yourself to Grazeland Melbourne, either by responding to a promotional offer, becoming a member, sending an email or filling out a web form (such as a “Function Enquiry” web form), you remain anonymous.
7.0 Data Quality, Storage and Security
Personal information is held in electronic and on occasion, hard copy records, which are stored securely on our premises. We take reasonable steps to securely store your personal information to ensure it is protected from unauthorised access, modification and disclosure, and from other types of misuse, interference and loss.
We will take reasonable steps to destroy or permanently de-identify your personal information when we no longer require it for any purpose for which it was collected. We may retain your personal information for as long as necessary to comply with any applicable law, for insurance and corporate governance purposes, for the prevention of fraud and to resolve disputes. Your personal information may also be retained in our IT system back-up records.
The transfer of data over the internet is inherently insecure. We cannot guarantee the security, during transmission, of any personal information provided to us via our websites. Please bear this in mind when transmitting information via our websites.
8.0 Access and Correction
You may lodge a request to correct personal information that we hold about you if you believe it is inaccurate, incomplete, out-of-date, irrelevant or misleading. Please contact our Administration team via the contact details shown below.
You may request that we provide you with access to the personal information we hold about you. Generally, we will provide you with access, except in limited circumstances where the law permits us to deny access. Any such requests must be made in writing to Grazeland Melbourne via the contact details below.
9.0 Complaints, Concerns or Further Information
If you have any other queries or concerns regarding your privacy and the way we handle your personal information, please contact Grazeland Melbourne’s Administration using the contact details below. We will endeavour to provide you with further information, or in the case of a complaint we will investigate your complaint and provide you with a response, generally within 14 days.
10.0 Changes to Privacy Policy
Grazeland Melbourne may review and update this Privacy Policy from time to time to reflect changes in the law, our business practices, procedures and structure, and the community’s changing privacy expectations. The latest version of the Privacy Policy will be available on our website at www.grazeland.melbourne. You may also contact Grazeland Melbourne’s Administration to obtain the latest version of the Privacy Policy at any time.
11.0 Point of Contact
To request access to personal information that we hold about you, to make a privacy related complaint, to obtain more information about this Privacy Policy or to enquire about privacy matters generally, please contact Grazeland Melbourne’s
Administration as follows:
Email: admin@grazeland.melbourne
Phone: +61 3 7037 8000
Millville Pty Ltd ACN: 625 316 172 and its related entities (trading as “Grazeland Melbourne”, or collectively referred to as “we”, “us”, “our”) are committed to good privacy practice. This policy provides an explanation of how we handle your personal information. In certain circumstances, other policies may apply instead of, or in addition to, this privacy policy. By using our websites and/or providing your personal information to us by any other means, you consent to us handling your personal information in accordance with this policy.
2.0 Collection of Personal Information
We may collect personal information about you in the course of your dealings with us (e.g., if you book space hire or become a member). We only collect personal information that is necessary for our business functions, which may include:
> answering your queries;
> arranging and paying for space hire, gift vouchers or membership on your behalf;
> providing, administering, improving and personalising our products and services;
> product reviews, data analysis, business consulting, auditing, archiving, printing, delivery and mailing services;
> fraud prevention
We may also collect other personal and sensitive information from you (e.g. if you apply for employment with Grazeland Melbourne, then we may collect information including but not limited to; your resume; skills and qualifications; education provider history; work history and/or residency status.)
We collect most personal information directly from you, by way of written forms, our websites, by telephone, in person, by our representatives, and other correspondence (such as letters and emails).
If you provide us with personal information about a third party you represent, we collect it on the basis that you have that person’s consent for us to collect and handle their personal information in accordance with this privacy policy.
If we are unable to collect the personal information we require, or the information provided is incorrect or incomplete, this may affect our ability to provide products or services to you.
4.0 Use and disclosure of Personal Information
We will use and disclose your personal information for the purposes for which we collected it, and/or for other related purposes that you would reasonably expect. Generally, these purposes include, but are not limited to:
> providing you with marketing information about the goods and services offered by Grazeland Melbourne and third parties;
> maintaining a relationship with you as a member of our individual companies’ email data bases or other marketing databases or member programs;
> surveys and other market research to assist us in assessing and improving our services; and
> where required for administrative purposes and all other purposes reasonably associated with our business.
By providing us with your personal information, you consent to us using your personal information for the above purposes. You agree that we may send you such information by post or by electronic means (including email and SMS). You can opt-out of marketing and promotional communications at any time using an opt-out mechanism in one of our communications, or by contacting us using the details shown at the bottom of the page.
From time to time, Grazeland Melbourne may partner with other businesses to jointly offer products or services. If you purchase or express interest in a jointly-offered product or service from Grazeland Melbourne, we may share your personal information collected in connection with your purchase or expression of interest with our joint promotion partner(s). We do not control our business partners’ use of your personal information. Their use of the information will be in accordance with their own privacy policies.
Apart from the above instances, we may also use and disclose your personal information with your consent and as otherwise required by law.
5.0 Sensitive Information
We will only collect sensitive information with your consent. We will assume that you have consented to us collecting any information that you provide to us for use in accordance with this policy, unless you tell us otherwise at the time you provide it to us. ‘Sensitive information’ is information about a person’s racial or ethnic origin, membership to a political association, religious beliefs or affiliations, membership to a professional or trade association or trade union, sexual preferences or practices, criminal record, health information, genetic information or biometric information.
6.0 Cookies
Our website uses cookies to make your use of the website easy and meaningful. Cookies do not personally identify you; they merely recognise your web browser. Unless you choose to identify yourself to Grazeland Melbourne, either by responding to a promotional offer, becoming a member, sending an email or filling out a web form (such as a “Function Enquiry” web form), you remain anonymous.
7.0 Data Quality, Storage and Security
Personal information is held in electronic and on occasion, hard copy records, which are stored securely on our premises. We take reasonable steps to securely store your personal information to ensure it is protected from unauthorised access, modification and disclosure, and from other types of misuse, interference and loss.
We will take reasonable steps to destroy or permanently de-identify your personal information when we no longer require it for any purpose for which it was collected. We may retain your personal information for as long as necessary to comply with any applicable law, for insurance and corporate governance purposes, for the prevention of fraud and to resolve disputes. Your personal information may also be retained in our IT system back-up records.
The transfer of data over the internet is inherently insecure. We cannot guarantee the security, during transmission, of any personal information provided to us via our websites. Please bear this in mind when transmitting information via our websites.
8.0 Access and Correction
You may lodge a request to correct personal information that we hold about you if you believe it is inaccurate, incomplete, out-of-date, irrelevant or misleading. Please contact our Administration team via the contact details shown below.
You may request that we provide you with access to the personal information we hold about you. Generally, we will provide you with access, except in limited circumstances where the law permits us to deny access. Any such requests must be made in writing to Grazeland Melbourne via the contact details below.
9.0 Complaints, Concerns or Further Information
If you have any other queries or concerns regarding your privacy and the way we handle your personal information, please contact Grazeland Melbourne’s Administration using the contact details below. We will endeavour to provide you with further information, or in the case of a complaint we will investigate your complaint and provide you with a response, generally within 14 days.
10.0 Changes to Privacy Policy
Grazeland Melbourne may review and update this Privacy Policy from time to time to reflect changes in the law, our business practices, procedures and structure, and the community’s changing privacy expectations. The latest version of the Privacy Policy will be available on our website at www.grazeland.melbourne. You may also contact Grazeland Melbourne’s Administration to obtain the latest version of the Privacy Policy at any time.
11.0 Point of Contact
To request access to personal information that we hold about you, to make a privacy related complaint, to obtain more information about this Privacy Policy or to enquire about privacy matters generally, please contact Grazeland Melbourne’s
Administration as follows:
Email: admin@grazeland.melbourne
Phone: +61 3 7037 8000
